Neutral Ground -> Quoting a Post in EZboard

Last 10 Posts [ In reverse order ]

James	Posted on Jun 25 2011, 10:49 AM
	ezboard Attack Update - 06/27/05 Hello everyone, We have one operational update for today. We will resume topic resorting tonight during off-peak hours, and will monitor performance. We have also begun the process of data assembly for restoring Community Chest balances and transaction records, and will keep you updated on progress as the week progresses. Going forward, we will only be making announcements when there is something new or of interest to report. Thank you all once again. We appreciate your support and patience. Sincerely, Rob Robert Labatt CEO ezboard, Inc.
James	Posted on Jun 25 2011, 10:49 AM
	ezboard Attack Update - 06/24/05 Hello everyone, We have one operational update for today. We continue to experience performance issues related to the topic resorting. As a result, we have stopped the process and will proceed with testing on limited servers until we can determine the best way to proceed. In the interest of maintaining speed and consistency of service, we will continue testing during off-peak hours. Wed also like to clarify a point of apparent confusion with respect to our policy on compensation to ezboard Gold communities, and answers to other economic questions. All Community Chest balances and funds will be restored we are beginning that process now, as the content restoral process concludes. Thank you all again. We appreciate your support and patience during the recovery from the attack, and look forward to working together to both complete the recovery and move ahead with your communities and the network. Sincerely, Rob Robert Labatt CEO ezboard, Inc.
James	Posted on Jun 25 2011, 10:48 AM
	ezboard Attack Update - 06/22/05 -------------------------------------------------------------------------------- Hello everyone, The final forum and topic reload is continuing to run. Following that reload, all content/threads/posts/data that can be restored will have been restored. We will be following the reload with sorting posts into chronological order the sorting will begin this evening. This activity will be monitored to ensure that it does not create slowness on the boards. If there is slowness on the boards we will have to adjust the process and the sorting process may take more time as a result. We still expect to announce plans for compensation to ezboard Gold communities, and answer other economic questions, this week. Until after those announcements have been made, we will not be responding to emails or posts with compensation questions or demands related to particular communities. Thank you all again. We deeply regret the attack and the impact it has had on you and your peers and we are very grateful for your patience and support. Sincerely, Rob Robert Labatt CEO ezboard, Inc.
James	Posted on Jun 25 2011, 10:48 AM
	ezboard Attack Update - 06/17/05 Hello Everyone, The good news continues... We continue to work through the last steps of the restoral process across the network, and have reports of a great many boards getting significant amounts of data back. There is more to come, as we have also begun restoring the newly located additional pocket of data. Again, please don't panic if your particular board has not seen data restored in the last day. It is taking time for the restoration process to propagate throughout to all servers in our systems. We continue to test the back-up and restore process and remain optimistic that you will experience much faster restores. More on this after we have the process nailed down and in production. Thank you again for your patience and we hope that our daily communications and open dialogue have helped you and all ezboard users to better understand what we are doing to get ezboard back to normal. Sincerely, Rob Robert Labatt CEO ezboard, Inc.
James	Posted on Jun 25 2011, 10:48 AM
	ezboard Attack Update - 06/15/05 Dear ezboard Family, The restoral process continues on schedule. Four of five steps are nearly complete across the network; the final step will reload all restored data. We still expect all steps to be completed through the weekend. At that point, we will then go to work on restoring all community financial data, addressing Gold Community credits and other financial questions, and sharing our plans for current system improvements and beta testing of the new product. We are so very sorry for the time the restoral process has taken, and we hope that these updates have helped to reduce your anxiety. We greatly appreciate your patience and support, and want to complete this process as quickly and well as we possibly can. I remain available for and welcome your emails. However, please do not write to me as a way of circumventing the normal CS process, or to request information specific to the status of your board. I will be referring all normal CS requests to the appropriate forum or queue, and cannot provide information on the status of specific boards and servers. Thank you again for your patience and understanding. Sincerely, Rob Robert Labatt CEO ezboard, Inc. robertlabatt@ezboard.com
James	Posted on Jun 25 2011, 10:47 AM
	Dear ezboard Family, The good news is that we have nothing new to report today the final two steps of the restoral process are happening across the network, and we expect to be on schedule for completion over the weekend. It is important to understand that at this point there is no such thing as a completely restored server even the servers farthest along in the process require some additional work. On a related subject, we are continuing to work on recovering p087 data from this weekends hard drive problem. Sincerely, Rob Robert Labatt CEO ezboard, Inc. robertlabatt@ezboard.com
James	Posted on Jun 25 2011, 10:47 AM
	ezboard Attack Update - 06/14/05 Dear ezboard Family, Let me start todays update by telling you that the information published yesterday remains accurate for quick reference, I have attached the Q&A from previous days update to the bottom of this message. The restoral process continues. Please remember that in order to return content to the boards as soon as possible, the restoral process will bring topics back out of chronological order. After we have recovered all data from the process, we will then do a final resort of topics to re-establish chronological order. If you have a question please continue to carefully read the balance of this update. Should your question still not be answered after reading this update and you dont think that our customer service team or help forums can answer your question then please feel free to e-mail me at the address below. Thank you again for your patience and understanding. Sincerely, Rob Robert Labatt CEO ezboard, Inc. robertlabatt@ezboard.com
James	Posted on Jun 25 2011, 10:46 AM
	Dear ezboard Family, Let me start todays update by telling you that the information published yesterday remains accurate for quick reference, I have attached the Q&A from previous days update to the bottom of this message. Let me briefly update you on progress since the last announcement: All servers have now completed the first three steps of the restoral process, and have started the final two steps on a server-by-server basis. We continue to anticipate that the final two restoral steps will take a total of seven to ten days to be completed. Individual servers will be restored throughout that time. This means that you will see your board/server restoral sometime within that period. We are installing additional servers to accelerate the restoral process. In order to return content to the boards as soon as possible, the restoral process will bring topics back out of chronological order. After we have recovered all data from the process, we will then do a final resort of topics to re-establish chronological order. We have implemented code that has frozen all active Gold Community subscriptions as of yesterday. We have also established a list of all Gold Communities that have expired since the attack, and are finalizing a process to restore subscription benefits to those boards. If you have a question that is not answered above please continue to carefully read the balance of this update. Should your question still not be answered after reading this update and you dont think that our customer service team or help forums can answer your question then please feel free to e-mail me at the address below. Thank you again for your patience and understanding. Sincerely, Rob Robert Labatt CEO ezboard, Inc. robertlabatt@ezboard.com
Guest	Posted on Jun 25 2011, 10:46 AM
	What is the status and timing of the restoral process? Im pleased to announce that almost all servers have completed the first three steps of the restoral process, and we plan to start the final two steps on a server-by-server basis later today. Based on our testing, we expect boards that were active at the time of the attack to see a significant amount of data restored during these final two steps. We anticipate that the final two restoral steps will take a total of seven to ten days to be completed. Individual servers will be restored throughout that time. This means that you will see your board/server restoral sometime within that period. We are in the process of acquiring additional servers in an effort to accelerate this process. Please be aware that the final steps are the most computer power intensive, and you will notice at least moderate slowness on your server when it is being restored. We will not respond to requests to have your server restored first, and cannot restore an individual board on a server. When you said we expect boards that were active at the time of the attack to see a significant amount of data restored during these final two steps, what did you mean by active at the time of the attack? Active at the time of the attack means that members were actively posting and reading. While we cannot determine how much data will be retrieved for a given level of posting and reading activity, we can tell you that the more active a board was (therefore more of its data was in RAM) the more data will likely be restored. The flip side of this is that an archive board that was not active at that time would not have much or any data in RAM and therefore would likely not be as likely to have data restored. Gold Community subcriptions are expiring what are you planning to do about this? We have completed, and are in final testing of, code that will freeze all subscriptions. Assuming a successful final test, we will deploy the code today. We have also established a list of all Gold Communities that have expired since the attack, and are developing a process to restore subscription benefits to those boards. If your question is not answered above please continue to carefully read the balance of this update. Should your question still not be answered after reading this update and you dont think that our customer service team or help forums can answer your question then please feel free to e-mail me at the address below. Thank you again for your patience and understanding. Sincerely, Rob Robert Labatt CEO ezboard, Inc. robertlabatt@ezboard.com
James	Posted on Jun 25 2011, 10:45 AM
	At the beginning of June in 2005 EZboard was hacked and every EZboard up and running lost damned near every thread it had on the board. SOme boards were restored ours was not. This being said our forums went from around 10,000 posts to around 3,000 posts. The rest we lost. Threads that were lost, some of them we never can replace but we will continue to use EZboard due to there being some nice forums plus I think EZboard has the hacking problem solved. I was just posting this so everyone knows and wonders why does a board say it has several thousands of posts and none are showing up hehe.

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