I need help

1 of our laptops went wrong, Mr F phoned the aftercare mob and they said he would have to put the recovery disc in, this would take it back to factory settings, we would only lose stuff we had added..

Well we did this and it took Microsoft Office away which it shouldnt have done..

My mate brought round a copy disc with MO on just so i could d/l it again and its having non of it all i am getting is a list come up asking................

Do i want to open the folder
Copy
Format
and a few other things its saying but nothing about d/l it..??

Any ideas..??

What operating system do you have?

How old is the Microsoft office disc? If it is an old one it might not be compatible with your operating system.

Also; is your laptop still under warranty?

When it said do you want to open the folder did you say yes?

I know a few computer sites that deal with such problems... do you want me to put it on and see what they say? If yes I need to know what OS you have and about the MO disc.

When i clicked open folder it said it couldnt open it..

No it doesnt matter Mr F will have to get onto them again and tell them whats happened, they will have to send us a disc..

We just thought to do it with this disc cos the helpline is such a pain..

Ok.... but if you are still having problems I will put it up on those excellent computer forums and I am sure they will come back with a solution. They've helped me out in the past/ they solved my problems for me.

F1ossie.
What type of windows are you running?
If you are running windows vista home professional i have windows office on disc.
PM me your address and i will be happy to send you the disc,

I am not sure but I think she has XP... but I could be wrong... I am sure she will get back to you.

What do you think of Vista? I like it.

On that laptop its XP..

Mr F had a go last night, he went more indepth than me and the laptop is saying it is not compatable with the disc that MO has been put on..

Which i find very odd, i thought everything was compatable nowdays..??

The disc is a CD-R..

The person who brought the disc round had just loaded it on their laptop which is a new one and Vista, (but it didnt come with MO) and it d/l fine..
It had also been d/l onto a XP laptop and that was fine too..

Some discs are only compatible with certain manufactures. I've got Vista and I tried to load my Word 2007 on another Visa machine and it wouldn't work. I found out that is was only compatible with other Dell users. They put something in it to stop their product being abused.

Looks like we are gonna have to go through the blinking Helpline then..

I would imagine that is the problem... that your disc is not compatible with your OS. If you still have problems Flossie let me know and I will ask those sites I mentioned.

I have just d/l OpenOffice..

Its very good, its given me mostly what Microsoft Office would, just called different names..

you fixed it? Brilliant.

Well no its not Microsoft Office is it..

But its as good as, which i suppose in a way yes its fixed a problem..

No... but close enough